Monday, February 15, 2016

Campaign - Front SAM Back Up Battery Values Set Too Low Mercedes Benz E 350 4MATIC Sedan (212.087) V6-3.5L

2010 Campaign - Front SAM Back Up Battery Values Set Too Low Mercedes Benz E 350 4MATIC Sedan (212.087) V6-3.5L (

272.977)

Vehicle: All Technical Service Bulletins

Campaign - Front SAM Back Up Battery Values Set Too Low

FILE:

SERVICE: GROUP 00 OF SERVICE INFORMATION BINDER

PARTS: GROUP I OF INFORMATION _ PARTS & ACCESSORIES BINDER

Campaign No. 2009110003, January 2010

TO: ALL MERCEDES-BENZ CENTERS

SUBJECT: Model 212, Model Year 2010

Update Front SAM software

This Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that the

specified values of the backup battery in the front SAM may be set too low. This may lead to fault messages in the instrument cluster. Dealers will

update the front SAM software at the next workshop visit.

Prior to performing this Service Campaign:

^ Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.

^ Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described.

Please note that Recall and Service Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.

Approximately 16,641 vehicles are affected.

Procedure

Note:

^ Use Xentry 11/09 with all associated patches or higher.

^ Follow the steps exactly as described in Xentry.

^ Connect battery charger (battery voltage >12.5V).

1. Connect Star Diagnosis to vehicle.

2. Correct backup battery parameters: Function view/Overall vehicle/Power supply/Symptom selection "Illuminates white"/Check component G1/7

(Additional battery"). (New values are written in the SAM-F control unit in the background)

3. Follow on-screen instructions.

Note:

The following allowable labor operation should be used when submitting a warranty claim for this repair:

Warranty Information

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