Vehicle: All Technical Service Bulletins
Campaign - Replace Underbody Panel Fasteners
FILE:
SERVICE: GROUP 00 OF SERVICE INFORMATION BINDER
PARTS: GROUP I OF INFORMATION _ PARTS & ACCESSORIES BINDER
Campaign No. 2010030007, April 2010
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model 212, Model Year 2010
Replace Left and Right Underbody Panel Fasteners
Revision Date Purpose
A 04/21/10 Revision to warranty information
- 04/09/10 Initial issue
This Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that the left
and right underbody panel fasteners do not meet the current production configuration and the underbody panels may be loose or sags. Dealers will
replace the left and right underbody panel fasteners at the next workshop visit.
Prior to performing this Service Campaign:
^ Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
^ Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described.
Please note that Recall and Service Campaigns do not expire and may also be performed on a vehicle with a vehicle status indicator.
Approximately 24,100 vehicles are affected.
Procedure
1. Remove expansion clamp fasteners (arrows, Figure 1, 2) from right underfloor panel (A, Figure 1):
Note:
Do not to block access to the fasteners near vehicle's lift points with lift arm pads (B, Figure 1) when positioning the lift arm pads (2 post lift) to raise vehicle.
Warning:
Ensure lift arm pads are properly aligned with vehicle's lift points; refer to WIS: AS00.00-Z-0010-01A.
^ Remove torx screw (C, Figure 1) (reuse during reassembly).
^ Push a 14 mm socket (A, Figure 2) over the fastener (arrow) then unscrew fastener (arrow) from mounting stud.
Note:
Leave fastener (arrow) attached to panel for now.
^ Repeat previous step on remaining 6 fasteners (arrows, Figure 1).
^ Push fasteners (arrow, Figure 2) through panel with socket (A) to remove (do not reuse fasteners).
2. Apply wax and install spacers:
^ Carefully pull down under body panel to access panel mounting studs (A, Figure 3). (do NOT remove panel).
WARNING!
Wear eye protection. Road debris (dirt, gravel, etc.) may fall from panel when pulling panel down.
^ Apply wax to mounting stud (A, Figure 3) and also to area (approx 2 cm) around mounting stud with a brush (shop supply).
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2010 Mercedes Benz E 350 4MATIC Sedan (212.087) V6-3.5L (272.977)
^ Install spacer (arrow, Figure 3) onto stud (A) so it fully contacts floor pan.
Note:
Ensure that the side of the spacer (arrow, Figure 3) with the engagement lobes is facing down.
^ Repeat process on remaining 6 studs (A, Figure 3).
3. Refasten underfloor panel to floor pan using new collar nut fasteners (Figure 4) in reverse order.
Note:
^ Tighten nut (Figure 4) "snugly" (to approx 2.5 Nm.) using 1/4 drive hand tools only. Do NOT use power or air tools to install.
^ Mounting stud (A, Figure 3) will not protrude out of collar nut when installed.
^ Reuse torx screw (C, Figure 1).
4. Repeat procedure on opposite underfloor panel.
Primary Parts Information
Note:
^ Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are approved for use to repair the vehicle. Repairs performed
using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to an improper part number(s) will be denied.
^ The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
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