Saturday, November 25, 2017

******** Audi A8 Quattro Sedan (4E2) V8-4.2L (BVJ) Technical DIAGNOSIS AND REPAIR # 910950 Date: 090804


Cell Phone - Echo/Crackling On Bluetooth(R) Connection



91 Echo, crackling noise while on phone via Bluetooth connection



91 09 50



2021276/1



August 4, 2009



Affected Vehicles



Condition



The customer may report that a crackling / cracking noise or echo comes from the speaker while on the phone via Bluetooth connection. The person



on the other side of the line may experience the same condition. The phone conversation may be described like a call under water.



Technical Background



Wrong coding of telephone transceiver R36 on an e.g. prior replacement may be the root cause.



TIP: Only MOST Telephone transceivers are potentially affected. A4 and A5 have a MOST system when they are equipped with a navigation



system.



Production Solution



Not applicable.



Service



Verify if the coding of the Telephone transceiver R36 (Address word 77) is 10900.



- If this is not the case, change the coding accordingly and verify the phone function with the customer's phone.



- If this is the case, verify if the customers phone is compatible with the vehicle. In addition, try a different compatible phone in the customer s



vehicle and the customer s phone in a newer model year vehicle.



Depending on the findings, the customer may need a compatible phone, a customer-pay MMI software update, or R36 may actually have to be



replaced.



Warranty



193



All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to



review or audit by Audi Warranty.



Additional Information



All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service