Friday, January 29, 2021

******** Audi Q7 Quattro (4LB) V6-3.0L DSL Turbo (CATA) Technical DIAGNOSIS AND REPAIR # 691009 Date: 100910


Restraints - Air Bag/Pyrotechnic Deployment Inquiries



69 Airbag or pyrotechnic safety belt deployment, inquiries



69 10 09



2010142/5



September 10, 2010



Supersedes Technical DIAGNOSIS AND REPAIR Group 69 number 08-05 dated December 3, 2008 for reasons listed below.



AFFECTED VEHICLE



318



CONDITION



Any incident of uncommon or exceptional airbag or pyrotechnic safety belt deployment.



TECHNICAL BACKGROUND



Information only.



PRODUCTION SOLUTION



No production change required.



SERVICE



Please promptly report any incident of uncommon or exceptional airbag or pyrotechnic safety belt deployment.



1. Please assemble the following information before placing a call:



^ Customer description of the incident Repair Order containing:



^ Dealer information



^ VIN



^ Mileage



^ Customer information (name, address, phone number)



Current location of the car including a phone number, stock or location number, and person in charge



Digital photographs of any damage to the vehicle, regardless if the damage is from the incident, including:



^ Chassis



^ Suspension



^ Wheels



^ Tires



^ Body



A VAS Tester Diagnosis log, using VEHICLE SELF DIAGNOSIS, of the airbag and engine control units stored in an electronic document format.



The VIN and customer's name are to be included. DO NOT CLEAR ANY FAULT DATA.



^ If an accident had occurred:



^ Digital photographs of the accident scene



^ Police reports



Tip: Based on the above information, we may want to inspect this vehicle.



2. Place call to a GM Engineer.



3. If a customer requests information about airbag or safety belt systems, please advise the customer to call the Customer Care Center.



Tip: We also recommend that you never deliver a vehicle with a deployed airbag or pyrotechnic safety belt to the customer.



WARRANTY



319



The engineer will determine the next course of action. This includes rental or loaner vehicle reimbursement.



ADDITIONAL INFORMATION



All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service



manuals for the latest information.