Thursday, July 30, 2020

******** Audi A5 Cabriolet (8F7) L4-2.0L Turbo (CAEB) Technical DIAGNOSIS AND REPAIR # 911066 Date: 101018


MMI(R) - System Inoperative Or Malfunctions



91 3G MMI: System inoperative or malfunctions



91 10 66



2024544/1



October 18, 2010



588



AFFECTED VEHICLES



CONDITION



One of the following conditions is present:



Condition 1



^ The 3G MMI does not work: There is no picture, no sound, and no reaction to pressing the control panel buttons.



^ The 3G MMI main unit, address 5F, cannot be accessed via GFF.



Condition 2



^ The 3G MMI sporadically does not work: There is no picture, no sound, and no reaction to pressing the control panel buttons.



^ After a system reset (3 buttons or by itself) or after not driving for a long time, the 3G MMI system functionality returns.



Condition 3



^ The 3G MMI picture freezes, the sound of the last source continues, and pressing the control panel buttons produces no reaction.



^ After a system reset (3 buttons or by itself) or after not driving for a long time, the 3G MMI system functionality returns.



TECHNICAL BACKGROUND



3G MMI hardware and software-related issues.



PRODUCTION SOLUTION



New 3G MMI hardware and new software (ZUG 0114).



SERVICE



If condition 1 occurs, continue with diagnosis. If necessary, check the 3G MMI software level and if necessary update the software by following the



instructions below.



For conditions 2 and 3, update the MMI software by following the instructions below.



Tip: For successful results, the steps must be performed in this sequence.



1. Check 3G MMI system software version



2. Update software of the 3G MMI system



3. Perform feedback documentation to the SVM



1. Check 3G MMI system software version



1. Switch on ignition and wait approximately 1 minute.



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2. Press the SETUP and RETURN buttons simultaneously and hold both buttons down for about 5 seconds.



If this message is displayed, the system is not yet completely initialized. Wait a few seconds, then press the RETURN button.



3. Read current MMI train (Zug) version.



4. The train (Zug) versions listed in the table below must be updated.



P versions are production build.



K versions are service updates.



2. Update 3G MMI system software



1. Connect an approved Audi battery maintainer/charger to vehicle.



2. Switch off all unnecessary electrical equipment (blower, seat heater, interior light, etc.).



Tip: Also make sure that no electromagnetic interference sources (mobile phone) are operated in or near the vehicle while individual control units



are being updated.



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Tip: For complete and detailed instructions for the 3G MMI system update, refer to the attached instructions. (Note: The attached instructions are



generic. Some portions may not apply to this specific TSB. Importing and exporting customer code data is not necessary for this 3G MMI update



system.)



3. Insert update CD into the 3G MMI main (head) drive unit located in the center of the instrument panel.



4. Start the software update.



5. After the software update has been performed, confirm the Abort (cancel) documentation" selection. The 3G MMI system will restart. Then



perform the feedback documentation.



3. Perform feedback documentation using SVM:



1. Follow all instructions in the attached TSB 2011732 00 Software Version Management (SVM), operating instructions.



2. Confirm any proposed parameter settings and codings.



3. Then perform test program "5F - Information electronics, resetting fault memory" to clear any faults in the system.



Tip: No control unit is flashed as part of the feedback documentation to the SVM. Do not perform any updates of control units. Do not replace any



control units.



WARRANTY



REQUIRED PARTS AND TOOLS



ADDITIONAL INFORMATION



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The following Technical DIAGNOSIS AND REPAIR will be necessary to complete this procedure:



^ TSB 2011732 00 Software Version Management (SVM), operating instructions.



All part and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Dept. and service manuals



for the latest information.



ATTACHMENTS



592



593



594



595



596



597



598



Attachment - TSB 2011732 00 Software Version Management (SVM), operating instructions.



Instructions For MMI 3G Nav. Plus Update



Instructions for MMI Nav. Plus update



MMI update programming for vehicles equipped with MMI 3G, e.g. the Audi Q5 (8R) with feedback documentation via Software Versions



Management (Audi SVM).



Overview of the MMI 3G systems described here with relevant PR no.:



MMI 3G - 8DY



599



CONTENTS



1. Overview of controls



600



2. Important information about update programming



601



602



603



604



605



606



607



608



609



610



3. Carrying out update programming



611



612



613



614



4. Changing Languages, only for MMI 3G Radio/Basic Plus systems (not available in Audi Q5 models).



615



616



617



618



619



620



5. Importing and exporting customer data (MMI 3G Navigation Plus)