Disclaimer ***Acura ZDX V6-3.7L Technical Service Bulletin # 08-051 Date: 130221
AcuraLink(R) - Warranty Exchange, Out of Warranty Repair
08-051
February 21, 2013
Applies To:
See VEHICLES AFFECTED
AcuraLink Control Unit (XM/HIP Receiver) In-Warranty Exchange/
Out-of-Warranty Repair
(Supersedes 08-051, dated March 7, 2011, to revise the information marked by the black bars and asterisks)
REVISION SUMMARY
*^ Under VEHICLES AFFECTED, the model years and models were changed.
^ Under PARTS INFORMATION, some 2012 and 2013 model year parts were added.*
BACKGROUND
Remanufactured AcuraLink control units
(XM receivers) are now available for certain models.
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VEHICLES AFFECTED
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PARTS INFORMATION
COMPONENT REPLACEMENT POLICY
Use only remanufactured components for warranty repairs on client vehicles. Follow the warranty information and procedures given in this service
bulletin.
^ Use new components to repair new, unsold vehicles.
^ A new component may be used to repair a client's vehicle only if the remanufactured component is currently unavailable from American Honda.
^ You must receive authorization from your District Parts and Service Manager (DPSM) before ordering a new component.
WARRANTY CLAIM INFORMATION
Operation Number: From the Flat Rate Manual
Flat Rate Time: From the Flat Rate Manual
Failed Part: Use the parts catalog in ISIS to look up the appropriate original factory equipped part number.
Defect Code: From the Flat Rate Manual
Symptom Code: From the Flat Rate Manual
Part used for repair: Use the RM part number from the repair order.
Example: P/N 39820-TL2-A52RM
Skill Level: Repair Technician
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IN-WARRANTY EXCHANGE DIAGNOSIS
Service Consultant:
1. Interview the client to get as much information as possible. Information such as where and when the problem occurs is vital to the diagnosis
including any information/dates of exchanges between the client and XM support. This information also helps you to determine if the AcuraLink
control unit is operating normally, or if a problem exists with the client's XM account. Write the complaint on the repair order.
2. Call XM Satellite Radio at 800-852-9696 to verify the client's account status and the current services being provided. For example, is the client
paying for XM, but not traffic or weather?
NOTE:
Call and verify the account status.
Service Technician:
1. Print out the AcuraLink Control Unit Core Return Form from an iN workstation.
From the iN main menu:
- Click on SERVICE.
- Click on ISIS (Service Publications).
- Click on SEARCH BY VEHICLE.
- Enter the model and the model year.
- Enter keywords ACURALINK CORE RETURN.
- Select AcuraLink Control Unit Core Return
Form from the list.
2. Duplicate and confirm the problem using the client information written on the repair order, then write down the results on the repair order.
Using the SYMPTOM TROUBLESHOOTING INDEX in the appropriate service manual, find the symptom that matches the client's complaint,
and follow the diagnostic procedure:
^ Refer to the appropriate section in the service manual, or
^ From the iN main menu:
- Click on SERVICE.
- Click on ISIS (Service Publications).
- Click on SEARCH BY VEHICLE.
- Enter the model and the model year.
- Enter keyword ACURALINK.
- Select the appropriate Service Bulletin,
ServiceNews article, or Symptom
Troubleshooting from the list.
3. Repair the vehicle according to your diagnosis, then confirm the repair by trying to duplicate the client's original complaint:
^ If the problem is gone, return the vehicle to the client.
^ If the problem is still there, go to step 4.
4. Replace the AcuraLink control unit with a remanufactured unit:
^ For warranty repairs, go to IN-WARRANTY EXCHANGE.
^ For vehicle service contract (VSC) and certified used car (CUC) repairs, call.
For goodwill repairs, contact your DPSM.
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IN-WARRANTY EXCHANGE
Service Technician:
1. If, after reviewing all publications available through the iN and talking directly to XM support you cannot repair the problem, order a
remanufactured AcuraLink control unit through the Open Ordering System.
2. You will receive a remanufactured AcuraLink control unit, packed in a reusable shipping box. Save this box and the packing materials. You must
return the failed AcuraLink control unit core in this box. Otherwise, your dealership risks being billed a $1,500.00 core loss charge and the core
will be sent back to your dealership.
3. Remove and replace the failed AcuraLink control unit:
^ Refer to the Audio, Navigation, and Telematics section of the appropriate service manual, or
^ From the iN main menu:
- Click on SERVICE.
- Click on ISIS (Service Publications).
- Click on SEARCH BY VEHICLE.
- Enter the model and the model year.
- Online, enter keywords ACURALINK REMOVAL, and select AcuraLink Control Unit (XM Receiver) Removal/Installation from the
list.
NOTE:
Call XM Satellite Radio at 800-852-9696 to update the client's account with the new XM/HIP serial number. Also, call Acura Client
Services to reactivate AcuraLink.
4. Make sure the failed AcuraLink control unit core is not disassembled. If the core is disassembled, your dealership will be debited a $1,500 core
loss charge.
5. Put the failed AcuraLink control unit core in the same box that the remanufactured unit came in.
Parts Manager:
6. Place the printed copy of the completed AcuraLink Control Unit Core Return Form and the paid warranty claim form into the core return box
with the failed AcuraLink control unit core.
7. Ship the failed AcuraLink control unit core to the appropriate location by using the prepaid shipping label that came with the remanufactured
AcuraLink control unit. If you need additional prepaid shipping labels, contact Remanufactured Parts Operations.
^ Complete the shipping label with your dealer information.
^ Pack one control unit per box, and use a separate shipping label for each one.
^ On the line requesting Your Internal Reference Information, enter YOUR DEALER NUMBER and the WARRANTY CLAIM NUMBER.
NOTE:
If the failed AcuraLink control unit core is not received at the specified address within 30 days from the warranty claim paid date, your
warranty claim will be debited, and your dealership will be issued a core loss fee of $1,500.
8. On the repair order, write down the warranty claim number, the original part number, the serial numbers from both the faulty and remanufactured
units, and the return tracking number.
9. Ship the faulty unit in the same box the remanufactured unit came in. Make sure you include this required paperwork:
^ A copy of the AcuraLink Control Unit Core Return Form.
^ A copy of the paid warranty claim.
NOTE:
If you return a failed AcuraLink control unit core without the proper forms, your warranty claim will be debited, and the core will be sent
back to your dealership.
OUT-OF-WARRANTY REPAIR
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NOTE:
If you are making a repair or exchange because of a service bulletin or a service campaign, do not use OUT-OF-WARRANTY procedures. Refer
to IN-WARRANTY EXCHANGE for more information.
Service Consultant:
1. Give your client an estimate for repairing the unit (see step 6), plus the labor cost to replace it.
Service Technician:
2. Print out the Out-of-Warranty/New Replacement
AcuraLink Control Unit Repair Form.
^ From the iN main menu:
- Click on SERVICE.
- Click on ISIS (Service Publications).
- Click on SEARCH BY VEHICLE.
- Enter the model and the model year.
- Enter keywords ACURALINK REPAIR FORM.
- Select Out-of-Warranty/New Replacement
AcuraLink Control Unit Repair Form from
the list.
3. Fill out the technician section of the Out-of- Warranty/New Replacement AcuraLink Control Unit Repair Form.
4. Remove the faulty unit. Give the unit to your parts department.
Parts Manager:
5. Fill out the parts manager section of the Out-of-Warranty/New Replacement AcuraLink Control Unit Repair Form. Make sure you include your
name, a department, and a dealership phone number in the blank space on the repair form.
6. Contact the manufacturer to request an estimate for the cost of the repair plus shipping.
Prices are subject to change; please call for a current firm price on repair.
7. Get the required paperwork:
^ Paying by check - Issue a dealership check
made out to Pioneer Electronics for the cost of the repair and return shipping.
^ Paying by credit card (Visa or MasterCard only) - the control unit repair form must be completed by the parts manager. When you use a
credit card, fill in all of these fields:
- Credit card number
- Credit card expiration date
- Printed name (as shown on credit card)
- Signature (authorized card holder)
- Phone number
- Authorized charge amount
NOTE:
If you send a faulty unit without a check or complete credit card information, it may result in additional time to process your repair, and
the manufacturer may send the unit back to you unrepaired, or they may repair it and send it back C.O.D.
^ Make a copy of the completed Out-of-Warranty / New Replacement AcuraLink Control Unit Repair Form. If you send the manufacturer the
faulty unit without a copy of the form, they will hold the unit unrepaired until they receive one.
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8. Carefully pack the faulty unit and the paperwork in a suitable box, and label the box clearly. You are responsible for lost or damaged units; keep
all shipping documents and insurance receipts.
9. Ship the faulty unit to Pioneer Electronics via UPS.
Pioneer Electronics Service, Inc.
2161 Dividend Dr.
Columbus, OH 43228
614-777-7200
NOTE:
^ The manufacturer will repair the unit and ship it back within 5-7 working days, via UPS Ground pre paid, or 2nd Day Air (whichever you
requested). Units damaged by misuse or mishandling cannot be shipped back within the usual 5-7 days.
^ The manufacturer guarantees the repair for 90 days from the date of the paid client repair order.
10. To check on the status of your repair order, call the manufacturer.
If your client has any further questions or concerns, have them call Acura Client Services.
NOTE:
A damaged unit may need extra repair. If so, the manufacturer will call you with an estimate of any added charges.
^ If you accept the estimate, mail a dealership check for the additional amount to the manufacturer, authorize the increased amount to be
applied to the credit card payment, or have the manufacturer ship the repaired unit back to you, and you pay the difference upon arrival
(C.O.D.).
^ If you reject the estimate, the faulty unit will be returned to you along with a refund. However, you will be charged $30.00 (C.O.D.) for
diagnosis, shipping, and handling. The unit will be shipped back to you, via UPS Ground.
Completing The Out-of-Warranty/New Replacement AcuraLink Control Unit Repair Form
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NOTE:
It is very important that you fill out this form fully and accurately. An accurate explanation of the problem and conditions helps the manufacturer
to duplicate the problem, speeding the repair, and reducing the number of No Trouble Found" (NTF) units.
