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Technical Service Bulletin # LI82-95_P-054406 Date: 130416
2013 Mercedes Benz Truck ML 63 AMG (166.074) V8-5.5L Turbo (157.980) Page 63
Instruments - 'SOS mbrace Service Not Activated' Displayed "SOS mbrace Service Not Activated" displayed in Instrument Cluster
Topic number L182.95-P-054406
Version 1
Design group 82.95 Emergency call Systems
Date 04-16-2013
Validity All MY13 166, 172, 204, 207, 212, 218, 231, 463
Reason for change
Complaint:
"SOS mbrace Service Not Activated" displayed in Instrument Cluster after vehicle taken out of transport mode
Note: "SOS mbrace inoperative" is indicative of a different issue.
Cause: Over the Air Registration has failed or has not been completed
Remedy: 1.) Ensure vehicle is in a location with known good Verizon Wireless signal
2.) Verify location and time on head unit is accurate (e.g. ensure good GPS coverage)
3.) If ignition has been on for more than 4 minutes, cycle the ignition and wait for another 8 minutes
Note: If complaint has been resolved by step 3 then the system is working as designed. No warranty claim should be created (activity is included within standard PDI check).
4a.) If message remains in Instrument Cluster after the above steps have been taken (please perform step 4b in parallel to this step), call HTI dealer support (877-826-6319) with you vehicle information and state that the OTAR (Over the Air Registration) process has failed on the vehicle you are working on and that you have verified proper operating conditions prior to calling. They will assist you in completing the OTAR process.
4b.) In order to improve the overall registration process we need more information as to what may be causing vehicles to not register properly. To do this, please create PTSS case with the following symptom string: > Communication/information > Communication > Telematics service > TELEAID emergency call system > TELEAID function > Activation/deactivation fails and include the following in the case:
^ Activation status page from actual values in Xentry under the mbrace control unit showing the following:
^ Operating condition: in-service/in-provisioning/out-of-service/transport mode/production mode
^ Registration error status
^ Working key: valid or invalid
^ Which mbrace functions are not working properly (internet, remote door lock, i/r-button, etc.), and a detailed explanation what the problem is (e.g. network announcements) mbrace control unit log
^ Confirmation that HTI has been contacted first and the account was properly set from their side. When in contact with HTI, what is the activation status of the customers account?
^ Have you experienced similar problems with other vehicles in the same location, please indicate vehicle/location/case.
^ When closing the case, please explain how the issue was resolved
2013 Mercedes Benz Truck ML 63 AMG (166.074) V8-5.5L Turbo (157.980) Page 64
Symptoms
Technical Service Bulletin # LI82-95_P-054406 Date: 130416
2013 Mercedes Benz Truck ML 63 AMG (166.074) V8-5.5L Turbo (157.980) Page 63
Instruments - 'SOS mbrace Service Not Activated' Displayed "SOS mbrace Service Not Activated" displayed in Instrument Cluster
Topic number L182.95-P-054406
Version 1
Design group 82.95 Emergency call Systems
Date 04-16-2013
Validity All MY13 166, 172, 204, 207, 212, 218, 231, 463
Reason for change
Complaint:
"SOS mbrace Service Not Activated" displayed in Instrument Cluster after vehicle taken out of transport mode
Note: "SOS mbrace inoperative" is indicative of a different issue.
Cause: Over the Air Registration has failed or has not been completed
Remedy: 1.) Ensure vehicle is in a location with known good Verizon Wireless signal
2.) Verify location and time on head unit is accurate (e.g. ensure good GPS coverage)
3.) If ignition has been on for more than 4 minutes, cycle the ignition and wait for another 8 minutes
Note: If complaint has been resolved by step 3 then the system is working as designed. No warranty claim should be created (activity is included within standard PDI check).
4a.) If message remains in Instrument Cluster after the above steps have been taken (please perform step 4b in parallel to this step), call HTI dealer support (877-826-6319) with you vehicle information and state that the OTAR (Over the Air Registration) process has failed on the vehicle you are working on and that you have verified proper operating conditions prior to calling. They will assist you in completing the OTAR process.
4b.) In order to improve the overall registration process we need more information as to what may be causing vehicles to not register properly. To do this, please create PTSS case with the following symptom string: > Communication/information > Communication > Telematics service > TELEAID emergency call system > TELEAID function > Activation/deactivation fails and include the following in the case:
^ Activation status page from actual values in Xentry under the mbrace control unit showing the following:
^ Operating condition: in-service/in-provisioning/out-of-service/transport mode/production mode
^ Registration error status
^ Working key: valid or invalid
^ Which mbrace functions are not working properly (internet, remote door lock, i/r-button, etc.), and a detailed explanation what the problem is (e.g. network announcements) mbrace control unit log
^ Confirmation that HTI has been contacted first and the account was properly set from their side. When in contact with HTI, what is the activation status of the customers account?
^ Have you experienced similar problems with other vehicles in the same location, please indicate vehicle/location/case.
^ When closing the case, please explain how the issue was resolved
2013 Mercedes Benz Truck ML 63 AMG (166.074) V8-5.5L Turbo (157.980) Page 64
Symptoms
