Wednesday, September 20, 2017

******** Audi A4 Quattro Wagon (8K5) L4-2.0L Turbo (CAEB) Technical DIAGNOSIS AND REPAIR # 911240 Date: 120424


3G MMI(R) - Voice Recognition Inoperative (With Navigation)



91 3G MMI Voice Recognition inoperative



91 12 40



2025394/2



April 24, 2012.



Supersedes Technical DIAGNOSIS AND REPAIR Group 91 number 11 - 80 dated January 31, 2011 for reasons listed below.



166



Affected Vehicles



Condition



The Voice Recognition function does not work.



Only applies to vehicles equipped with 3G MMI with Navigation.



Technical Background



The voice recognition functionality is not loaded correctly upon system startup.



Production Solution



Not Applicable.



Service



During normal operation, the voice recognition commands can take up to 2 minutes to successfully load during system startup. If the complaint only



occurs during this time, this is normal and no repairs should be performed.



1. Perform a language change to reload the voice recognition commands:



^ In the MMI, navigate to Setup >> Settings >> Menu Language.



^ Switch to a different language by selecting a non-highlighted language (Figure 1). The system will load the new spoken cues.



^ Re-select the original language. Again, the system will load the spoken cues.



^ Once original language cues are loaded, retest the system.



2. If voice recognition functionality has not been restored, disconnect power from the 5F module (J794) for 30 seconds to reset the unit. Once



system has started up and loaded the information, retest the system.



3. If the above steps do not resolve the concern, contact the Audi Technical Assistance Center (TAC) for additional guidance.



167



Warranty



This TSB is informational only and not applicable to any Audi warranty.



Additional Information



All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service



manuals for the latest information.