2010 Mercedes Benz C 63 AMG Sedan (204.077) V8-6.3L (156.985)
Vehicle: Customer Interest
COMAND(R) - Doesn't Start, Can't Be Operated, Dark Display
COMAND: Does not start, cannot be operated, COMAND display remains dark
Topic number L182.85-P-055695
Version 1
Design group 82.85 Navigation and communication Systems (CNS,
ICS, COMAND, FleetBoard)
Date 02-28-2013
Validity NTG4.5:
Model 207, 212, 218 with code 088 or code 803 and code 512 (COMAND Online with integrated 6-disk DVD chan- ger) or code 526 (COMAND Online without navigation) or code 527 (COMAND Online) or code 528 (COMAND On- line without navigation)
Model 166, 172, 176, 204, 246, 463 with code 802 or co- de 803 and code 512 (COMAND Online with integrated 6-disk DVD changer) or code 526 (COMAND Online wi- thout navigation) or code 527 (COMAND Online) or code 528 (COMAND Online without navigation)
Reason for change
Complaint:
The COMAND unit does not start or the COMAND display remains dark. The COMAND unit cannot be operated.
Note :
The problem disappears after a lengthy idle period (>6h) or after interrupting the power supply (circuit 30).
Cause:
Software release of COMAND control unit (A4013)
Remedy:
1. Disconnect the power supply of the COMAND unit for a short period of time (approx. 1 mm). Following this the problem is rectified, but may
reoccur.
2. Perform a software update of the COMAND unit (A4013).
Note :
Replacing the COMAND unit does not remedy the problem!
The complaint is permanently rectified with the following software updates:
^ For vehicle models 207, 212, 218 with code 088: Software update of COMAND control unit (A4013) to software release 12/47 00 or higher
^ For vehicle models 166,172, 204, 246 with code 802: Software update of COMAND control unit (A4013) to software release 12/47 00 or higher
^ For vehicle models 166, 172, 176, 204, 207, 212, 218, 246, 463 with code 803: Software update of COMAND control unit (A4013) to software
release 12/36 00 or higher
Note :
The software will be available with Xentry Diagnostics version 03/2013 and Telematics DVD 03/13 (A 166 827 1159).
Symptoms
-----------------------------------------------------Page 1-----------------------------------------------------
